THTC Terms and Conditions
These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and these Terms and Conditions do not affect these. This does not affect your statutory rights as a consumer. These Terms and Conditions are published by THTC (Eco T Led).
Purchasing from us
By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may ask that your details be removed from our system by writing to the address above. We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full. If you discover you have made a mistake with your order please contact us immediately. Please do this before we confirm your order.
All prices and offers are subject to change and availability ,errors and omissions excepted, subject to not selling below our cost price. VAT will be charged on all prices (including carriage) at a rate of 20.00%. Allow ten working days for cheque clearance. For out of stock items, delivery dates given are only estimates.
THTC aim to deliver goods to you within 7 working days but we cannot give an exact delivery date. In cases where you have ordered a limited edition item, this will be made to order and therefore may result in a longer wait for delivery. We may also deliver the goods in several consignments but will not charge any extra delivery for this. If goods are not in stock you'll be informed by e-mail of an expected delivery date. If we have not delivered the goods within 30 days of expected delivery then you may cancel the contract. We will refund any money paid by you. In the unlikely event of experiencing any issues, please contact us here or call +44 (0)208 6309001 or +44 (0)208 630 9390.
Returns, Damaged or defective goods
Our "No Mess" guarantee means that, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item, unopened (with any seals and shrink wrap intact) and we will issue a full refund for the price you paid for the item. Please note: we can only accept the return of opened items if they are faulty, unless otherwise agreed via phone or email.
Please follow the steps below to enable us to process your refund efficiently: Please send us a note detailing the reason for return. This note MUST include your Name, Address, Contact numbers and email address, Date received, design/size/colour of the Garment, and any order reference numbers on your delivery note. In the case of a faulty product, please provide a full description of the fault.
By law, you also have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you. This applies to all of our products. To cancel your purchase under this cooling-off period, please fill out a note, as detailed above, giving the reason for the return as "contract cancellation". Please package the relevant item securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you.
We will notify you via e-mail when we have processed your return. This may take up to three weeks
For your protection we recommend that you use a recorded-delivery service.
We cannot accept liability for packages damaged during transit. You are advised to wrap the product adequately to prevent this happening. Proof of postage is not necessarily proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the goods. Where appropriate, the cost of returning the item will be refunded to you. Please return all goods to:
15A Princes Avenue
If you require help on how to return your goods please call us on +44 (0)208 6309001 or +44 (0)208 630 9390.
These terms do not affect your statutory rights.
As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling
Other Statutory Rights For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumer.gov.uk/consumer_web/shopping.htm#4
- The price you will pay for the goods is shown in the Total row of the shopping basket.
- Once you wish to purchase the goods from your shopping basket you can proceed to the Checkout where we will ask for your payment details.
- By completing the details and clicking the "Send Order" button on the Checkout screen you are offering to buy the goods subject to our Terms and Conditions and this Purchase Procedure.
- We have the right to refuse at our discretion to supply any goods ordered by you.
- We will then acknowledge your order. In the unlikely event of card authorisation failure or the product being discontinued a member of our customer care team will contact you.
When we receive your order we may find that the price quoted for the goods you have ordered has changed. We are entitled to make adjustments to the price in the circumstances set out in the Terms and Conditions. If this happens we will inform you of the new price and ask you if you wish to proceed with your order. You can either accept the price change or terminate the contract by notice in writing to us. These terms do not affect your statutory rights, Data protection and Privacy.
We want you to enjoy your shopping experience in the safe knowledge that any information that you provide us with, whether it be credit card information or other personal information, is secure. In order for us to provide you with the best possible service, we need to gather certain information about you. This information will assist us in tailoring our services, specifically for you. We collect this personal information by using on-line forms that all visitors are encouraged to complete and by using details that you e-mail to us. The site uses server sessions to keep you 'logged in' which will disconnect after an hour of inactivity. All the data we store is encrypted and password protected for your protection. Additionally, our internal procedures help protect your privacy by limiting employee access to, and use of, this information.
Primarily, we will use your data to process your order and send your goods to you. This may include passing your details to our fulfilment partners for them to send your order to you, and also passing your details to delivery companies so that they can deliver your parcel. Basic checks may be made against your data, to ensure that the details are genuine - these checks are necessary, particularly to help prevent the fraudulent use of credit card numbers
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this web site and communicating electronically with us, you acknowledge and agree to our processing of personal data in this way. Your information (such as name, address, purchase details etc.) will not be given or sold to any outside organisation for its use in marketing without your consent. If you have any questions about this or any other matter regarding www.thtc.co.uk, you can contact us here or at the address below:
THTC Customer Care,
15A Princes Avenue,
W3 8LX United Kingdom
Tel: 44 (0)208 630 9001
Credit card security
The purchase area of our site is secure; this means that we utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our Web site cannot be read in the event it is intercepted by someone else.
All web-site design, text, graphics, sound, their selection and arrangement thereof, and all software compilations, underlying source code, software and all other material on this Site are the copyright of THTC Ltd. Permission is granted to electronically copy and to print in hard copy sections of this Site only for the purposes of placing an order with us or using this Site as a shopping resource. Any other use of materials on this Site, including reproduction for purposes other than those noted above, modification, distribution or republication, without our prior written permission is strictly prohibited.